Run the business.
Let the agents run the admin.
PiK Ops sets up a small team of AI agents that answer your messages, chase your leads, and handle the admin — while every payment, contract, or booking still waits for your yes.
One setup, built around how you actually work.
Whether PiK is answering customers on behalf of your business or clearing your own inbox and admin, the agents plug into the channels and tools you already use — nothing new to log into.
Never miss a customer message again
- Replies to DMs, texts and emails in your voice, around the clock
- Books, reschedules and confirms straight into your existing booking tool
- Flags anything money- or contract-related before it goes anywhere
- Runs a daily scan for new leads relevant to your business
- Fits a solo service business just as well as a multi-site pub or café
An assistant for the parts of life admin you keep putting off
- Triages and drafts replies across your personal channels
- Researches, shortlists and prepares applications or outreach for you to approve
- Keeps a running log of what it's done and what's waiting on you
- Notifies you on Telegram or Slack — no new app to check
Automation with a brake pedal built in.
Every PiK setup starts with something free, then follows the same principle the agents are built around: routine communication runs on its own, anything with financial or contractual weight waits for you.
Free Business Health Check
A short look at where your week is actually going — messages, bookings, admin. You get 3–5 quick wins either way.
Agents connect to your channels
Instagram, iMessage, email, Telegram, Slack — whatever you or your customers already use.
Routine work runs on its own
Replies, bookings, research and drafts happen automatically, in the background.
You approve, monthly report lands
Anything sensitive is held for your sign-off, and a short monthly report shows what's changed.
This is the rule every PiK agent is built around: the system will draft and prepare, but it will not commit you to anything without a human decision first. It's the difference between an assistant and a liability.
Meet the team behind the inbox.
PiK isn't one chatbot wearing different hats — it's a small roster of specialised agents, each with one job, coordinated by Janus.
Dispatcher
Reads everything coming in and routes it to the right agent — the coordinator the rest of the system reports to.
Communications
Handles replies across your channels and holds anything financial or contractual for your sign-off.
Research & leads
Runs standing searches for opportunities relevant to your business and surfaces them daily.
Applications
Finds and drafts applications or outreach tailored to what you're going for, ready for you to review.
Built and run by a real person.
PiK isn't a faceless platform. I set up and look after every client's agents personally — which means when something needs a human decision, there's an actual human behind it who knows your setup.
I started PiK because small operators drown in admin that AI can now genuinely take off their plate — without handing over control of the things that matter. That's the whole idea behind Hold-and-Flag: the boring stuff runs itself, the important stuff always waits for you.
— Mosziah R
One flat monthly fee — no usage meters.
No percentage of revenue, no per-message charges. You know exactly what it costs before you start, and every setup begins with a free audit.
Solo
One person, direct replies- Free Business Health Check
- Hermes replies to routine customer messages automatically
- Anything money- or contract-related still flagged for your yes
- Bookings sent straight to your existing booking tool
- Up to 3 channels connected
Single Business
One person or one site- Everything in Solo
- Up to 4 automations set up & maintained
- Monthly report + 1 optimisation call
- Email & WhatsApp support
Multi-Location
Up to 3 sites, standardised- Everything in Single Business
- Up to 3 locations, one consistent setup
- Cross-site reporting
- Priority turnaround on new requests
Free audit, then no lock-in. Every setup starts with a free Business Health Check, and there's no long-term contract — cancel any time with a month's notice. You try it on your terms.
Your data stays yours.
PiK handles your messages and your customers' details, so trust isn't a nice-to-have — it's the whole job. Here's exactly how we protect it.
You stay in control
- We only connect to accounts you explicitly approve
- We only touch what the service actually needs
- Revoke our access to any account at any time, instantly
Your data isn't training data
- We use business-grade AI providers
- Under their terms, your data isn't used to train their models
- Your customers' conversations stay your customers' conversations
Isolated and protected
- Each client runs in its own isolated setup
- Your data is never mixed with another client's
- Credentials held on secured, access-controlled infrastructure
Compliant, in writing
- We act as your data processor under a proper agreement
- Clear retention and deletion policies
- See our Privacy Policy & DPA
Straight answers.
Do I need to buy new software?
Usually no. We work with whatever booking, messaging and admin tools you already use and add automation on top.
What if I don't like it after the first month?
Cancel with a month's notice. There's no long-term contract.
How much of my time does this actually take?
Set-up needs about an hour of your input across the first two weeks. After that, expect 15–20 minutes a month to approve anything held and review the report.
Is my data safe?
Yes. We only connect to accounts you approve, you can revoke access anytime, your data isn't used to train AI models, and each client is kept fully separate. We operate under a proper Data Processing Agreement and UK GDPR. See our Privacy Policy and Data Processing Agreement.
Get your free Business Health Check
Tell us where the admin is piling up — your bookings, your DMs, your own inbox — and we'll map out what an agent setup would look like for you. No obligation, no contract lock-in.