PiK Management Services · Last updated: 13 September 2026
This policy explains how PiK Management Services uses artificial intelligence, the limits of that technology, and how the service may and may not be used. It supports our Terms of Service.
1. How we use AI
Our service uses AI language models to read, draft, organise and route communications and admin tasks across the channels you connect. AI does the routine drafting and preparation; you (or an autonomy level you have set) decide what is sent or committed.
2. Human oversight — Hold-and-Flag
By design, anything carrying financial or contractual weight — payments, contracts, binding bookings — is held and flagged for a human decision before it goes anywhere. This is our core safeguard against the limitations of AI.
3. Limitations of AI
AI can be extremely useful, but it is not perfect. It can occasionally:
Produce inaccurate, outdated, or incomplete information;
Misread context, tone, or intent;
Generate text that needs correction before it is suitable to send.
Because of this, human review of flagged items is an essential part of the service. Where you authorise higher autonomy for routine tasks, you accept the trade-off between convenience and oversight for those tasks.
4. Your responsibilities
Review and approve flagged items before they are sent or actioned.
Ensure content sent under your accounts is accurate, lawful, and appropriate for your audience.
Comply with the terms and policies of the platforms you connect (for example, messaging platforms' rules on automation).
Not use the service to send spam, unlawful, deceptive, harassing, or harmful content.
5. Acceptable use
You must not use the service to:
Break the law or infringe the rights of others;
Send bulk unsolicited messages in breach of marketing or platform rules;
Impersonate others or misrepresent who is communicating;
Process special category or highly sensitive personal data without appropriate lawful basis and safeguards;
Attempt to misuse, reverse-engineer, or disrupt the service or its infrastructure.
6. Transparency with end customers
You are responsible for meeting any obligation to inform your own customers about the use of AI in your communications, where such disclosure is required by law or platform rules. We can advise on good practice on request.
7. Enforcement
We may suspend or terminate the service, with reasonable notice where practicable, if it is being used in breach of this policy or in a way that creates legal or reputational risk.